Yoshino Returns and Product Warranty for Portable Power Stations
Yoshino Return & Refund Policy
We are proud to have you join the Yoshino Solid-State Evolution and appreciate your support! Just in case things don't work out, our return policy is made simple and applies to those who purchased directly from our website, YoshinoPower.com within the USA.
However, this policy applies only to purchases from our website; for orders made outside of YoshinoPower.com, please contact your other merchant or retailer for further information about their return/refund policies. Note that our return/refund policy is subject to change based on local laws and regulations.
Cancellation
All customers who made a purchase directly on YoshinoPower.com may request a full refund within 24 hours after placing that order; however, if you wait more than 24 hours before delivery, transaction fees will be applied depending on your payment method (3% for credit card users, 3.5% for PayPal users, etc.). Please note that orders cannot be canceled after being shipped out 30 days or fewer before such a request.
Return
At Yoshino, we strive to ensure every customer has the best shopping experience. For that reason, customers in the USA can return any unused items for a full refund or exchange within 30 days of receiving their order. Furthermore, should there be an issue with purchased items – related to quality - our team will grant you a one-time free replacement within 30 working days from the delivery date.
Please note that a Return Authorization Number (RAN) given to you by a Yoshino customer support team member is required for any return (see “Return Process” below). On returned US orders, there will be an additional charge for return shipping plus a transaction fee - 3% for credit card users, 3.5% for PayPal or Affirm customers, and 3.3% if Klarna is used as your payment method. If you decline your shipment, the original payment may still be subject to a double shipping fee.
Return Process
Contact Yoshino Support via customersupport@YoshinoPower.com to initiate the return process and provide you a Return Authorization Number (RAN). Please provide proof of purchase, such as a receipt or order confirmation. We will then provide instructions on properly packing the product(s) when returning them to us. Please ensure all original components are included in the package and have not been tampered with.
If you wish to return something that already has been shipped but not yet delivered, please first get in touch with our Support Team at customersupport@YoshinoPower.com and follow their instructions!
Refund
Yoshino will endeavor to process refunds within 14 business days after our receipt of the returned item. You will be notified when the order has been processed, and your funds are on their way back to you! If it's taking longer than expected, feel free to reach out through our customer support at customersupport@yoshinopower.com - we're here for you every step of the way!
Limited Product Warranty
Yoshino Technology, Inc. proudly stands behind its products by offering a five (5) year limited warranty to the original consumer of any Yoshino product purchased directly from YoshinoPower.com or an authorized reseller in North America that any such Yoshino product will be free from defects in materials and workmanship, except for the exclusions listed below. The warranty period becomes effective from the date of delivery or pickup. Upon proper proof of purchase, Yoshino will replace or repair any product found to be defective within the applicable warranty period.
In order to obtain warranty service, please follow the procedures outlined in “Return Process” above. Yoshino will reimburse customers for the return shipping cost based on the original instructions provided by customer service for all items found to be defective. No return will be accepted without this Return Authorization Number (RAN).
Once the return has been received, a reply will be sent within 48 hours confirming receipt and updating the ticket status.
Exclusions
Yoshino's warranty covers the product as long as it is used in its intended manner, and will not cover any of the following:
- Product that has been abused, misused, or otherwise not operated within the parameters of the literature provided with the product.
- Product with evidence of water damage or from use in bad weather (i.e., rain, dust/sandstorms.)
- Product that has been modified or had a repair attempted by anyone other than Yoshino.
- Any product not purchased directly from Yoshino or an authorized reseller such as auction sites or unauthorized online third-party sellers.
Limitation of Liability
When receiving service, Yoshino Technology, Inc. is responsible for loss or damage to your product only when it is in Yoshino’s possession. It is not responsible for any loss or damage that may occur in transit.
Under no circumstances, and notwithstanding the failure of essential purpose of any remedy set forth herein, shall Yoshino, its affiliates, suppliers, resellers, or service providers be liable for any of the following even if informed of their possibility and regardless of whether the claim is based in warranty, negligence, strict liability or other theory of liability: 1) Third party claims against you for damages; 2) Special, incidental, punitive, indirect or consequential damages, including but not limited to lost profits, business revenue, goodwill or anticipated savings. In no case shall the total liability of Yoshino, its affiliates, suppliers, resellers, or service providers for damages from any cause exceed the amount of actual direct damages, not to exceed the amount paid for the product.
As some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, the above limitation or exclusion may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.
For any questions about the warranty, please contact customer service
Email: customersupport@YoshinoPower.com
Phone: +1 (800) 513-2797
Yoshino Technology, Inc.
18529 East Gale Avenue
City of Industry, CA 91748